Frequently Asked Questions About Your Holiday at Hotel Gassner

Your room will be ready from around 3:00 p.m. on the day of arrival. If you plan to arrive later than 6:00 p.m., please let us know in advance. On the day of departure, we kindly ask you to vacate your room by 10:00 a.m.

Free parking spaces are available around the hotel. For electric cars, there are four charging stations on the upper parking deck (for a fee, charged per kWh).

Yes! With the Guest Mobility Ticket, you can use all public transport in the province of Salzburg free of charge during your stay. Let us know in advance, and we’ll organize everything for you – including a pickup from the bus stop (Neukirchen Ortsmitte – Billa).

Not only do you enjoy a good night’s sleep with us – you’ll also benefit from plenty of inclusive services. Look forward to delicious cuisine, relaxing hours in the Crystal & Garden SPA, diverse hiking and nature experiences with at least 5 guided tours per week, plus numerous extras that make your stay complete.

Yes – children enjoy age-based discounts when staying in their parents’ room, including child-friendly dining.

Members of the Austrian Alpine Club benefit from a special offer: from 3 nights in summer, you receive a 10% discount on the room price with breakfast.

Our prices are starting rates and include all listed inclusive services. Child discounts are available depending on age when staying in their parents’ room and include age-appropriate cuisine.

Discounts

• €10 per person and night for bed & breakfast only (no dinner)

Surcharges

• New Year’s Eve surcharge: €50 per adult
• Dogs: €25 per night in selected rooms (only with prior request)
• Short-stay surcharge: €7.00 per person per night (1–6 nights)

The price does not include the local tax of €3.00 or the mobility charge of €0.50 per person per day (for those aged 15 and over) or €1.10 per person per day (for those aged 15 and over), effective from 1 May 2027. For more details, feel free to request a personalized offer. You can also check availability and calculate the total price for your stay at any time by clicking the “Book” button.

Please note: Discounts cannot be combined with other offers. All previous price lists are no longer valid. Our packages are only valid for the specified dates and with advance booking. Unused services cannot be refunded. All information is provided without guarantee. No legal claims may be derived from possible errors.

You can pay in cash, by debit card (Maestro), VISA, AMEX, or Mastercard. A bank transfer prior to arrival is also possible. Please note that we do not accept business credit cards.

If you are unable to start your holiday as planned, please let us know as early as possible – we always try to be flexible and are happy to rebook your stay to another date free of charge.

Cancellation Policy Winter 2026/27

• Cancellations are free of charge up to 3 months before arrival.
• For cancellations up to 1 month before arrival, 40% of the total package price will be charged.
• For cancellations up to 1 week before arrival, 70% of the total package price will be charged.
• For cancellations within the last week before arrival, 90% of the total package price will be charged.

Cancellation Policy Summer 2027

• Cancellations made 15 days or more before your arrival are free of charge.
• For cancellations made 14 to 1 day before your arrival, a cancellation fee of 90% applies.
• For cancellations made on the day of arrival, or in the event of a no-show, a cancellation fee of 100% applies.

Outside the above period, the Austrian Hotel Contract Conditions (AGBH 2006 §5) apply. We recommend taking out travel cancellation insurance just in case. You can easily book it online:

Breakfast buffet: 7:30 – 10:30 a.m. 
Lunch à la carte: 11:30 a.m. – 1:00 p.m. 
Dinner: 6:00 – 8:00 p.m. 
Hotel bar: from 2:30 p.m. – open end

Absolutely! Our kitchen team, led by Hans-Peter Gassner and Chef Gregor Kaiser, is happy to accommodate your needs and prepare gluten- or lactose-free meals. Please note: we do not offer a vegan cuisine.

Yes – many of our products come from regional producers within about 60 km: fresh bread from the Schroll bakery, meat and sausage products from the Rumpold and Schöppl butchers, game from our own hunt and fresh fish from the Grundner family in Leogang. In addition, we offer milk and cheese products from PinzgauMilch and herbs from our organic herb garden.

Many delicacies are also homemade in-house – from jams and syrups to herbal salt and little treats you can take home.

Relax in the color-light indoor pool with whirlpool and dress-on family sauna, at the natural pool Blausee with cozy relaxation islands, or in one of the quiet rooms.
In our Adults-Only sauna world you’ll find themed saunas, a steam bath, infrared loungers, Kneipp pool, ice fountain, a beautiful relaxation room, as well as a small juice and snack bar. For extra pampering, soothing massages and body treatments can be booked at reception.

Yes – our Adults-Only sauna area is a nude zone with different themed saunas, a steam bath, Kneipp pool, ice fountain, infrared loungers, and a stylish relaxation room with mountain views. A small tea lounge with selected teas, juices, and snacks also invites you to linger and enjoy.

A packed wellness bag with towels will be waiting for you in your room. Cozy bathrobes in sizes M and XL as well as children’s bathrobes (sizes 104 to 176) are available at reception. Feel free to bring your own slippers – if you forget them, you can purchase a pair at reception.

From Monday to Friday, we accompany you on at least five guided hikes per week – in both summer and winter. Our hiking service package also includes a rental backpack in your room, hiking poles, snowshoes, maps, and the best tour tips. In summer, the National Park Summer Card with numerous included services is also part of the package price.

In winter, the Wildkogel Arena awaits you right on the doorstep – with 75 kilometers of perfectly groomed slopes, a valley run directly to the hotel, and a children’s practice lift right next door. For even more variety, you can easily reach the Zillertal Arena or the KitzSki area in a short time.

In summer, you’ll enjoy the diversity of the Hohe Tauern National Park and the Kitzbühel Alps. The Wildkogel Arena offers you a fantastic “Alpine cinema” with panoramic trails, a slide path, mountain carts, and numerous summit tours. In the National Park valleys, you’ll find themed trails, high-alpine tours, and authentic nature experiences. Our best tips come straight from us – we’re happy to share our favorite spots with you.

The free E-Liner shuttle takes you from the hotel to the valley station in the morning and afternoon. In between, the E-Liner runs every 10 minutes from the Eggerfeld baby lift (directly in front of the hotel) to the Wildkogelbahn.

Yes, the 1,200 m valley run from the Wildkogel ends right behind our hotel – wonderful, isn’t it?

Yes, we provide the essentials free of charge, such as backpacks, hiking poles, snowshoes, sleds (for a small fee), or child carriers. If you’d prefer to leave your own gear at home or want to try something special, our sports partners in Neukirchen offer high-quality equipment like e-bikes, skis, or snowboards. If you’d like us to arrange a guide or mountain guide, just let us know.

Our younger guests can enjoy a playroom with a Clic-Clac table, game computer, and wall games. Board and family games are available to borrow in the Jagastüberl. In summer, the forest playground behind the hotel invites kids outdoors with a low ropes course, nest swing, zip line, and giant trampoline.

Our region is a true family paradise in both summer and winter. For a quick overview, take a look at our excursion tips. For personalized recommendations, it’s best to stop by our reception.

Of course! Depending on availability, we’ll be happy to provide strollers and child carriers free of charge for the duration of your stay. To make sure we’re prepared, it’s best to let us know when you book if you’ll need them.

Your four-legged friend is very welcome with us – just let us know in advance so we can reserve a suitable room for you. The price is €25 per night. In your room, your dog will find a comfy mat, towels, and a food bowl waiting.

Dogs are welcome to accompany you in the winter garden, the Stüberl, and at the hotel bar – but not in the dining room or our spa. Our kind request: Please keep your dog off the bed and sofa, so the linens stay pleasantly hair-free for all our guests.

Since there is a wildlife feeding area located directly under the Treehouse, a holiday with dogs there is unfortunately not possible. We’ll gladly reserve you a cozy room in the hotel instead.

Yes – free of charge throughout the hotel. All the necessary information can be found in the room directory.

Absolutely! We’re happy to wrap your voucher as a gift or send it directly to the address of your choice. And if you’re in a hurry, you can also order our vouchers online.

In addition to the backpack in your room, the National Park Summer Card (summer) or Winter Card (winter), and the Guest Mobility Ticket for buses and trains, you will also receive a small farewell gift from us when you check out.

In our hotel shop, you’ll also find homemade products such as jams, herb salts, and incense blends, along with lovely souvenirs like tea mugs, water bottles, lunch boxes, or beanies – perfect for your stay with us and to take home.

Yes – our water comes from the Blausee spring and can be safely enjoyed straight from the tap. In your room, you’ll find a glass carafe with a pine sphere that gives the water a subtle natural aroma.

We focus on resource-friendly energy and water use, biomass heating from the local district heating plant, and careful waste separation. With the National Park Summer Card or the Guest Mobility Ticket, you can also travel eco-friendly by train and bus – or switch to gentle mobility during your stay.

Yes – if you choose to skip daily room cleaning during your stay, we’ll plant a tree on your behalf through the “Trees for Tomorrow” association as a thank-you. You’ll also find waste separation options in the rooms and hallways.

We rely on the zero-waste care line from Team Dr. Joseph: vegan, skin-friendly, and rich in natural active ingredients. Hand soap and shampoo/shower gel are provided in a fabric pouch (“Nimm mi mit” – Take me with you), which you’re welcome to take home after your stay and finish using – a small, sustainable gift from us to you.