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Information & measures on coVID-19

In order to make planning your next holiday here at the 4 star superior hiking and wellness hotel Gassner as easy and uncomplicated as possible, we have summarised everything for you here at a glance. If you have any questions, please do not hesitate to contact us.

Covid-19 special cancellation policy

Cancellation free of charge up to 7 days before arrival if one of the following reasons applies:

  • there is a travel warning for your home town or the Wildkogel Arena
  • if you or a member of your family have tested positive for Covid-19 (presentation of the test result is required).

Otherwise the following cancellation conditions apply for all winter bookings 2021/22 and summer bookings 2022:

up to 4 weeks at the latest before the agreed date of arrival of the guest, the accommodation contract may be cancelled without payment of a cancellation fee. Beyond this period, a cancellation by unilateral declaration of the contracting party is only possible with payment of the following cancellation fees:

  • From 4 weeks to 1 week before the day of arrival 70 % f the total arrangement price.
  • In the last week before the day of arrival 90 % of the total price

In addition, the Austrian Hotel Contract Conditions apply. In case we are not allowed to open our hotel due to the current pandemic regulations, there will of course be no cancellation costs. To protect yourself against cancellation costs, we recommend that you take out travel insurance because better safe than sorry!


It is not uncommon for things to turn out differently than you think and the booked holiday has to be cancelled or prematurely interrupted. We would like to spare you these costs and the hassle! As a special service, we offer you the following cancellation and travel insurance.

NEW: Despite pandemic status, insurance cover is available from Europäische Reiseversicherung in the event of contracting Covid-19! Details of this concession can be found here

If you have any questions, please call +43 6565 6232 or e-mail. We look forward to hearing from you!


From February 19, 2022 applies in Austria:

  • 3G instead of 2G (applies to: Cable cars, gastronomy, accommodating businesses, body-related services). The general FFP2 mask obligation in closed rooms continues to apply..

Travelling to Austria:
  • Since 22.02. an entry to Austria is possible again with 3G (vaccinated, recovered, tested). Proof must be provided from the age of 12. PCR tests are valid for 72 hours and official antigen tests (no self-testing) for 24 hours.


  • No more proof of entry is required (G-rules are completely removed). Restaurants, hotels, trade, ski resorts are freely accessible again.
  • However, when travelling to Austria, a 3G proof is required: vaccinated – recovered – tested.

Shortening the validity of vaccination certificates to 180 days – valid from 1.2.2022

In Austria, from 1 February 2022, there is a change concerning the period of validity of vaccination certificates. Affected by this are persons who

  • have received 2 vaccinations 
  • or one recovery + 1 vaccination so far 

In future, the vaccination series described above will only be valid for 180 days. These regulations apply equally to locals and holidaymakers and concern in particular the 2G status during the stay in Austria.

  • After the 180 days, a third vaccination is required for continued validity and maintenance.
  • The shortening of the validity of the vaccination certificate applies to all persons aged 12 and over.
  • No change in the validity of vaccination certificates for travel to the country. For travelling to Austria, the validity of the second vaccination remains at 270 days.

For more information, see:

What does 3G mean for our guests?

  • VACCINATED (EMA-approved vaccine, valid from the 2nd vaccination – this must not be longer than 180 days or 270 days ago on entry) or
  • RECOVERED (up to a maximum of 6 months after the illness).
    • Evidence via neutralising antibodies is not valid here.
    • For Johnson&Johnson, since 3.1.22: one-time vaccination is no longer valid for the stay in Austria.
  • TESTED: PCR tests – valid for 72 hours or officially recognised antigen tests (no self-testing) – valid for 24 hours.
  • For people who are not allowed to be vaccinated for health reasonsmust have a medical certificate ready.
  • Guests who have been vaccinated twice and then falling ill with corona ist, are considered “boosted”.

Guests who do not fulfil the 3G status are unfortunately not allowed to be accommodated until 5.3.2022. This applies to adults and children from the age of 12.

  • A FFP2 mask requirement applies in all accessible areas of the hotel. Children do not need to wear a mask until they are 6 years old. From the age of 6 until the age of 12, they need a tight-fitting mouth-nose protection and from the age of 12 an FFP2 mask.

Note: As the travel regulations are subject to constant change, we kindly ask you to check the websites of the Federal Ministry Republic of Austria Social Affairs, Health, Care and Cosumer Protection, and of the Federal Ministry Republic of Austria European and International Affairs. We would also like to remind you to inform yourself about possible conditions before your arrival.


As the entry requirements for the respective home countries of our guests are subject to constant change, we kindly ask you to check the website of the Austrian Federal Ministry or the respective foreign offices in your home country.

…to Germany

From Thursday 03.03.2022, 0:00 hrs, no countries or regions will be considered as Corona High Risk Areas for Germany. This means that for entry into Germany from all countries 3G applies: Persons aged 6 years and older need a negative test result, proof of vaccination or proof of recovery.

… to the Netherlands

Entry or return to the Netherlands is only possible with proof of vaccination or recovery. Quarantine is not required. Filling in the Health Declaration Form is only necessary if arriving by plane.

… to Switzerland

A stricter testing procedure applies for entry and return travel – also for vaccinated and recovered persons. In addition to a PCR test before entry, a second test (PCR test or rapid antigen test) must be carried out between the fourth and seventh day after entry. The test costs have to be paid by the persons entering the country. There is no quarantine required.

Of course, we are always available for questions and ask for your understanding that the answering of e-mails takes longer than usual due to this situation.


  • please ensure enough distance
  • avoiding direct physical contact
  • sneezing or coughing into the crook of the arm or handkerchief
  • washing and disinfecting hands several times a day
  • wear FFP-2 masks in all public areas until 5.3.2022.



  with our hygiene seal, we create safety.
  • daily cleaning and disinfection of all public areas
  • continuous control, cleaning and disinfection of all neuralgic points
  • Disinfection dispensers in all public areas
  • Use of virucidal cleaning products only
  • room cleaning daily with virucide-effective products
  • Regular ventilation of all rooms with fresh air
  • Reduction of fine dust through air and room cleaning system “HYLA EST”


1200 m² for pure relaxation and wellbeing
  • FFP-2 masks are required in all public areas, including the SPA area until 5.3.2022.
  • Maintaining the recommended distance in all relaxation rooms, pools, saunas & steam baths.
  • spacious wellness area with enough space to keep your distance
  • all pools are open – compliance with distance & limited number of persons
  • Sauna & steam baths open – compliance with distance
  • Massage and cosmetic treatments: All treatments can be offered as usual. FFP-2 mask obligation applies


  Compliance with minimum distance of 1 metre in all gastronomic areas
  • New dining room with spacious buffet area, new Jagastube, cosy living room and hotel bar with lounge area
  • spacious covered panorama terrace with radiant heaters – we will gladly reserve a table for you during the meal times
  • breakfast buffet with high quality products
  • served 5-course gourmet menu – salad from the buffet, 3-course children’s menu
  • We will ensure through table assignments and arrangements that the distance to other guests is maintained. We reserve the right to change to 2 courses at mealtimes in order to be able to keep the necessary distance. We ask for your understanding and will of course try to offer you a pleasant stay and good service. Thank you very much!
  • As before, there is a fixed assignment of a table per family/guest group for breakfast and dinner for the duration of the stay.
  • self-service at the buffets will continue to be offered, subject to special hygienic arrangements.
  • Disinfection facilities are available upon entry to the restaurant and at the buffet.


Space and freedom in nature in the 1800km² Hohe Tauern National Park and in the Kitzbühel Alps. Our hotel is located directly at the edge of the forest, you will find the best air along the forest paths right behind the house. Discover with us the most beautiful places in winter and summer and let yourself be charmed by the alpine cinema.
  • 5 – 7 guided hikes per week with host Hans-Peter Gassner and hiking guide Monika – exclusively for our hotel guests. Registration at the reception. We keep a walking stick distance. FFP2 masks are required on the hiking bus.


Our staff – where the warm atmosphere makes arriving even more enjoyable.
  • extensive hygiene training for all employees with the Hagleitner company
  • top prepared and trained team
  • 3-G obligation at the workplace


  • In order to offer our guests and staff an even higher level of protection, we have installed a mechanical protection device (transparent separating discs) at neuralgic points, such as the reception.
  • Where the 3-G rule does not currently apply (trade, museums), the wearing of an FFP2 mask will become mandatory.

Cable cars (3-G rule)

    • Wear an FFP2 mask in all means of transport (gondolas, cabins, chairlifts) and while waiting in line if the minimum distance of 2 metres cannot be maintained.
    • Visitors have to carry the valid 2-G certificate with them at all times and show it during random checks.
In the Wildkogel Arena, the safety of staff and guests is a top priority. On the Wildkogel Arena website you will therefore always find the current status of safety measures and hygiene regulations.

Here you will find the Corona security measures in detail.

We know from past experiences that despite all the holiday joy, something unexpected can come up. To save you trouble and cancellation costs, we recommend the hotel cancellation insurance of Europäische Reiseversicherung AG, which you can easily contract here: online purchase of travel insurance.

NEW: Despite pandemic status, insurance cover is available from Europäische Reiseversicherung in the event of contracting Covid-19!

Special information from Europäische Reiseversicherung AG >>


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