Cosy.Times in the treehouse

Our prices are starting rates and include all listed inclusive services. Child discounts are available depending on age when staying in their parents’ room and include age-appropriate cuisine.

Discounts

• €10 per person and night for bed & breakfast only (no dinner)

Surcharges

• New Year’s Eve surcharge: €50 per adult
• Dogs: €25 per night in selected rooms (only with prior request)

The price does not include the local tax of €3.00 or the mobility charge of €0.50 per person per day (for those aged 15 and over) or €1.10 per person per day (for those aged 15 and over), effective from 1 May 2027. For more details, feel free to request a personalized offer. You can also check availability and calculate the total price for your stay at any time by clicking the “Book” button at the top.

Please note: Discounts cannot be combined with other offers. All previous price lists are no longer valid. Our packages are only valid for the specified dates and with advance booking. Unused services cannot be refunded. All information is provided without guarantee. No legal claims may be derived from possible errors.

Culinary delights

• Start your day with a delicious breakfast buffet featuring high-quality, regional, and homemade products
• Enjoy a packed hiking snack or a light lunch snack served at the hotel
• Complimentary non-alcoholic drinks (mountain spring water, fruit juices, soft drinks from the juice bar, Meinl coffee specialties, and tea) for adults until 5:00 p.m., for children the Juice bar is free until 8:00 p.m..
• End your day with a 5-course dinner for adults and a 3-course menu for children – featuring fine creations from the Gassner kitchen, plus a colorful selection of fresh salads, cheeses, and ice cream from the buffet 

Wellness at the Crystal & Garden SPA

• Relax in the color-lit indoor pool with family-friendly "dress-on" sauna, cozy relaxation room with cuddle beds – or in the natural pool “Blausee” with peaceful relaxation islands, loungers, and daybeds
• Unwind in our adults-only sauna area with panoramic relaxation lounge and stunning views of the surrounding mountains, themed saunas (60–90°C), mountain crystal steam bath, tepidarium, Kneipp pool, ice fountain, infrared loungers, juice bar, and tea lounge

Hiking & nature experiences

• At least 5 guided hikes per week (Mon–Fri) in the Hohe Tauern National Park and the Kitzbühel Alps
• Hiking service package including backpack rental, hiking poles, umbrellas, ponchos, binoculars, trail maps, hiking info station, and personalized tour tips from our in-house hiking concierge
• 30% green fee discount at the Hohe Tauern Golf Course in Mittersill
• Free use of the slope glider airfield at Gasthof Stockenbaum

National Park Summer Card

• Always included – a real added value, valid for your entire stay
• Enjoy one of over 60 mountain & nature experiences free every day (incl. 5 cable cars, museums, Krimml Waterfalls, swimming pools, sports & nature activities, and much more)
• Great advantages and attractive discounts with bonus partners
• Free use of all trains/buses in the province of Salzburg, hiking taxis, plus 1x entry to the Großglockner High Alpine Road and 1x to the Gerlos Alpine Road

Extras for families – and more

• Woodland play area right behind the hotel (with giant trampoline and rope slide)
• Children’s play room, as well as board games and party games
• Baby facilities, including cot and high chair
• Loan of child carriers and prams (as per availability)
• Beneficial massages and body treatments (fee payable)
• E-charging stations on the upper parking deck (fee payable)

Culinary delights

• Start your day with a delicious breakfast buffet featuring high-quality, regional, and homemade products
• End your day with a 5-course dinner for adults and a 3-course meal for children – with fine creations from the Gassner kitchen, fresh salads, cheese, and ice cream from the buffet
• Wide selection of Austrian wines – perfectly paired with your dinner on request

Wellness in the Crystal & Garden SPA

• Relax in the color-lit indoor pool with whirlpool, family-friendly “dress-on” sauna, and cozy relaxation room surrounded by mountain crystals
• Unwind in our adults-only sauna area with panoramic relaxation lounge, themed saunas ranging from 60–90 °C, mountain crystal steam bath, tepidarium, Kneipp pool, ice fountain, infrared loungers, juice bar, and tea lounge
• For the brave: mindful cold-water plunges in the natural lake after a sauna session
• Massages and body treatments available (for a fee)

Ski fun right to the hotel door

• 75 km of pure skiing fun in the Wildkogel Arena – with ski access directly behind the hotel
• “E-Liner” ski bus from the hotel to the valley station – quick, convenient, and stress-free
• Ski pass service at reception – no queues, no hassle
• Children's beginner lift right next to the hotel – ideal for young ski fans
• Kogel-Mogel kids’ areas with ski lessons, supervision, and snowy fun
• Funslope, family park, Ski movie, and speed check – small adventures guaranteed
• Numerous mountain huts for well-deserved breaks
• Top nearby ski resorts: Zillertal Arena and KitzSki – for even more variety on the slopes

Winter hiking & nature experiences

• 5 guided snowshoe or winter hikes per week (Monday to Friday)
• Participate in the winter hiking program from the local tourism association or hike with National Park rangers
• Free winter hiking service package: rental of backpacks, snowshoes, poles, and maps
• Numerous cleared winter hiking trails and snow-covered hidden spots around the hotel
• Curve-filled fun on the hotel’s own 5 km toboggan run
• The world’s longest illuminated toboggan run: 14 km from Wildkogel to Bramberg
• 45 km of cross-country trails in the region – classic and skating style
• Selected ski touring routes for those who prefer untouched snow
• Ice skating, curling, snow tubing, archery, paragliding, or a romantic horse-drawn sleigh ride – winter is what you make of it

Extras for families – and more

• Children’s ski lift right next to the hotel
• Kids’ playroom for running around, playing, and exploring
• Board and card games available for cozy family evenings
• Baby equipment such as cribs, high chairs, and changing pads (subject to availability)
• Rental of baby carriers and strollers – ideal for winter walks
• Soothing massages and body treatments (for a fee)
• E-charging stations on the upper parking deck (for a fee, billed per kWh)

Your four-legged friend is very welcome here! Please let us know in advance so we can reserve a suitable room for you. The fee is €25 per night. Dogs are unfortunately not allowed in the treehouse, as there is a wildlife feeding area directly below.

To make sure your dog feels at home, we’ll provide a cozy dog mat, towels, and a food bowl in your room. Your furry companion is welcome to join you in the winter garden, the Stüberl, and at the hotel bar – however, the dining room and spa area are dog-free zones. We kindly ask you to keep your dog off the bed and sofa, so that the linens remain pleasantly hair-free for all guests.

Right behind the hotel, the forest invites you and your dog for relaxing walks. Free dog waste bags are available at the reception and on the path to the Hubertus Chapel. If you’d like to take your dog on the cable car, tickets are available at the ticket office for €5. For daily room cleaning between 8:00 a.m. and 1:00 p.m., please let us know what time works best for you.

As a member of the Austrian Alpine Club (ÖAV), you not only enjoy the beautiful mountain world but also get a real benefit: For stays of three nights or more in summer, you receive a 10% discount on the room rate including breakfast. Please let us know when making your inquiry, so we can tailor an offer at the special rate. Note: This discount cannot be combined with other offers.

Deposit
Your reservation is confirmed once we receive your deposit of 30% of the total travel price.
Please transfer the amount to the following account:Hotel Gassner GmbH & Co KG
Raiffeisenkasse Neukirchen
IBAN: AT33 3503 9000 4201 0223
BIC: RVSAAT2S039
Important: Include your name, address, and travel dates in the payment reference.
Please ensure the payment is free of charges for the recipient.

Cancellation
It’s always a pity when plans change. If you are unable to start your holiday as planned, please let us know in good time. We always try to be flexible and are happy to reschedule your stay free of charge to an alternative date.

Cancellation Policy Winter 2026/27

• Cancellations are free of charge up to 3 months before arrival.
• For cancellations up to 1 month before arrival, 40% of the total package price will be charged.
• For cancellations up to 1 week before arrival, 70% of the total package price will be charged.
• For cancellations within the last week before arrival, 90% of the total package price will be charged.

Cancellation Policy Summer 2027

• Cancellations made 15 days or more before your arrival are free of charge.
• For cancellations made 14 to 1 day before your arrival, a cancellation fee of 90% applies.
• For cancellations made on the day of arrival, or in the event of a no-show, a cancellation fee of 100% applies.

Outside the above period, the Austrian Hotel Contract Conditions (AGBH 2006 §5) apply. Place of jurisdiction: Zell am See.

Travel insurance
For your peace of mind, we highly recommend travel cancellation insurance in case anything unexpected gets in the way of your holiday.
You can take out insurance easily and quickly online >>

Payment methods
Cash, EC card (Maestro), VISA, AMEX, or Mastercard.
A bank transfer before arrival is also possible.
Please note: We do not accept business/corporate cards.

Room requests
We are happy to consider your preferences, but specific room numbers cannot always be guaranteed.

Arrival & departure
Your room will be ready for you from around 3:00 p.m. on the day of arrival.
If you plan to arrive after 6:00 p.m., please let us know in advance.
On your day of departure, we kindly ask you to vacate your room by 10:00 a.m.

Bathrobes
Cozy bathrobes are available at reception free of charge – in your preferred size.

Guest Mobility Ticket
With the Guest Mobility Ticket, you can use all public transport free of charge throughout the Salzburg region for the entire duration of your stay. You’ll receive the ticket upon check-in.
Find all details about the Guest Mobility Ticket here >>

We’ve compiled answers to the most frequently asked questions from our guests – all in one place and easy to understand. Still unsure about something? Just send us an email at info@no-spam.hotel-gassner.no-spam.at or give us a quick call: +43 6565 6232 -  we're always happy to help you personally.